Question 1

Where is Haus of Aveda Paddington?

Accepted Answer

We're at 184 Oxford Street, Paddington NSW 2021 — right in the heart of the Oxford Street precinct, easily accessible from Bondi Junction, Surry Hills, Double Bay and the Eastern Suburbs.

Question 2

How do I book an appointment?

Accepted Answer

You can book online via this website 24/7, by calling or SMS your request to 0410581602 or by email.

Please be aware we have a 24 hr cancellation/alter/change policy for all appointments to avoid a 50% cancellation fee.  Less than 2 hrs notice a full fee of service is applicable.

Question 3

How much will my hair service be?

Accepted Answer

We are unable to give you a quote via phone or email.  Hair is unique and so are the results you desire.

We need to see your hair in person and if you request we can give you a firm quote before commencement on the day.

We may discover in your first visit that future visits require more time or product.  We will let you know as we like to ensure you feel comfortable and we can make sure your services meet your expectation.  We can work with budget and time constraints please advice us how we can best work with your needs.

Question 4

What is the $3 Green Fee?

Accepted Answer

We have been proudly one of the first salon in NSW to support the Sustainable Salons Organisation.  This not for profit, innovative organisation leads the way in supporting the reduction of waste from your visits to the salon & spa.  They collect, recycle, repurpose and give back to the community.  The Green fee is charged per Visit, instead of per service.  This fee goes directly to Sustainable Salons to cover the collection of the waste & by products of your services.

We choose to highlight this fee to bring awareness to our sustainable business practices and the efforts we are going to care for the future.  This fee is charged per visit rather than per service.

This program is responsible for reduction our business waste by 95%

Learn more about Sustainable Salons here https://sustainablesalons.org

Question 5

Can I bring pictures that I like of hair colours or cuts?

Accepted Answer

Yes!  A picture can be very helpful when you're trying to explain how you would like you hair to look!

When you look at the pictures try to decide which parts of the colour or cut you are most drawn too and point these out to your stylist.

Question 6

Do I need to wash my hair before I come for my appointment?

Accepted Answer

For haircut, colour & blow dry appointment we will wash your hair so you do not need to wash your hair on the day of your visit.

For colour appointments we recommend not washing your hair for 48 hrs prior and post!

If your coming for event hair styling please consult with us regarding your individual circumstances as some styles are best if you wash the hair the day prior.

Question 7

What Aveda colour services do you offer?

Accepted Answer

We offer a full range of Aveda hair colour including balayage, full colour, highlights, toners, gloss treatments, grey blending and fashion colour. All using Aveda's naturally derived formulas with up to 93% naturally derived ingredients.

Question 8

What facial treatments do you offer?

Accepted Answer

Our day spa offers Aveda facials including the Botanical Resurfacing Radiance Facial, Plump + Restore for Anti ageing, Calming Facials for sensitive skin, Pore Refiner Facial for deep cleansing and breakout-prone skin, men's facials, express facials and custom spa day packages.

We also offer clinical skin needling for total skin regeneration - ask us more about how this can help you.

Question 9

Do I need to remove make up for a facial?

Accepted Answer

Your skin will be cleansed as part of any skin treatments.  We do recommend wearing only light make up on the day of your treatments as some brands of make up are very colour fast.

For skin needling we recommend coming with clean skin if possible.

Question 10

How often should I have a facial?

Accepted Answer

Facials can be had as an intensive weekly series for those serious about results and transforming their complexion.

Sophisticated skin care lovers can do 2 - 3 series a year for the ultimate in complexion care.

A maintenance facial every 3-4 weeks is highly recommended to keep up your skin goals.

People that have facials for relaxation can choose a seasonal visit schedule!

Question 11

What types of massage do you offer?

Accepted Answer

We offer relaxation massage, lymphatic drainage massage and hot stone massage, all performed by qualified therapists using Aveda aromatherapy blends. Sessions are available from 30, 60 to 90 minutes.

Question 12

Do you offer gift vouchers?

Accepted Answer

Yes — gift vouchers for any dollar value or specific service are available for purchase online and make the perfect gift. Our spa packages are a particularly popular choice for birthdays, Mother's Day and special occasions.

Everything you need to know

Frequently asked questions